Replay (India): Building Business Resilience - Spotlight Service Sector

The COVID-19 pandemic is a rapidly evolving global event with no established playbook. As we navigate these uncharted waters, we find ourselves dealing simultaneously with the health, digital and economic crises.

Organizations are alternating between three phases: Return, Respond, Reinvent, depending on the course of the pandemic, government responses and the resilience of their industry and business.

• Balancing economic decision with empathy.
• Redesigning structures to improve agility by incorporating the new norms.
• Findings from the MMB COVID 19 Pulse Survey.