On-site Clinic Health Management

Concerned about the compliance of your on-site health clinic with national regulations? Looking to better leverage or optimize performance? Need help implementing a new clinic at your worksite? Mercer Marsh Benefits (MMB) team of experts is here to help.

Why should employers in Asia focus on their on-site clinics?

The 4-C Model of Effective On-site Clinic Management

Compliance

In several locations in Asia, on-site clinics are a statutory requirement and employers need to comply with national guidelines. Guidelines violation can be subject to enforcement and high penalty fees, such as in the Philippines, where they reach up to USD 1,900 per day.

Coordination

Clinic services are the most direct way for employers to deliver quality health services for their employees while containing costs, particularly in fragmented health systems where primary care is undeveloped. Well designed clinics can play a real gatekeeping role, coordinating employee pathways towards high quality providers while avoiding unnecessary procedures. On-site clinics also promote prevention and employee education, which are key to avoid acute and costly care events.

Centered care

The health delivery model is shifted from a focus on production to a focus on value. Employees are treated holistically, going beyond just the presenting symptom to review body, mind, spirit and emotions.

Cost savings

On-site clinics operate during hours and at locations that are tailored to the convenience of the members. Barriers to access are lowered for the employee, time is saved and absence and productivity are positively impacted for the employer.

Take Survey

Take our 3-minute survey to assess your on-site clinic’s services and benchmark them against other organizations in the region.

A complimentary copy of the anonymized results will be shared with all participants.

Which Asian locations are subject to national on-site clinic guidelines/ requirements?

Philippines	Taiwan
Japan	Malaysia

Did you know?

Onsite clinics are

2 - 3

times* more cost effective and provide better access to care for employees as compared to accessing off-site healthcare services.

* AAOHN J. 2006 Feb;54(2):84-9; quiz 90-1. Cost-effectiveness analysis of a worksite clinic: is it worth the cost? Chenoweth DH, Garrett J.

4 ways to ensure that your on-site clinic program is fully utilized to meet your specific objectives:

Feasibility & Strategy

Defining your multi-location strategy for care delivery and your clinics’ missions
Identifying your priorities with health data analytics
Building your business case

Audit & Compliance

Advising on regulatory changes
Analyzing gaps with national requirements
Conducting regular clinical and operational audits

Asia Case Study 1

For a manufacturing company with more than 12,000 employees, Mercer Marsh Benefits conducted a 360 on-site clinic review in 11 locations in APAC allowing to:

Provide ground level visibility to management
Identify gaps against Statutory requirements and internal Occupational & Health Standards
Advise on clinic best practices

Procurement

Equipped with understanding of the market landscape, in each of your locations
Preparing and deploying your RFP
Evaluating vendors’ capabilities
Arranging contractual arrangements

Implementation

Re-engineering clinics’ services and enhancing employee pathways
Communicating and changing your employees’ health behaviors
Pursuing continuous enhancements through monitoring

Asia Case Study 2

Mercer Marsh Benefits was also engaged by an outsourcing Firm with more than 10,000 employees in the Philippines to solve fragmented health delivery and under utilization of their on-site clinics. Our support helped the Firm to:

Deploy an integrated health management solution
Re-envision the on-site clinics as a health hub
Lay down disease management programs
Identify and procure the right vendors
Support on ongoing management to ensure quality of care

Article and Case Study

Navigating new OSHS laws in the Philippines

Under the new OSHS act, employers are now required to comply with occupational safety and health standards such as mandated on-site clinic facilities

/content/mercer/asia-pacific/sg/en/our-thinking/health/how-new-oshs-law-impacts-businesses-in-philippines.htmlRead the article

Health and Benefits

Our Thinking

https://www.asean.mercer.com/our-thinking.html#benefits.htmlFIND MORE ARTICLES

Speak with a Mercer Consultant about managing your Onsite Clinics today

We’re eager to speak with you. Please provide your details below.

*Required Fields

Disclaimer

Mercer is one of the Marsh & McLennan Companies, together with Guy Carpenter, Marsh and Oliver Wyman. This document is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Mercer shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. Any statements concerning actuarial, tax, accounting or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, tax, accounting or legal advice, for which you should consult your own professional advisors. Any modeling, analytics, or projections are subject to inherent uncertainty, and could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change. Mercer makes no representation or warranty concerning the application of policy wording or the financial condition or solvency of insurers or re-insurers. Mercer makes no assurances regarding the availability, cost, or terms of insurance coverage. Although Mercer may provide advice and recommendations, all decisions regarding the amount, type or terms of coverage are the sole responsibility of the insurance purchaser, who must decide on the specific coverage that is appropriate to its particular circumstances and financial position. Insurance coverage is subject to the terms, conditions, and exclusions of the applicable individual policies. Policy terms, conditions, limits, and exclusions (if any) are subject to individual underwriting review and are subject to change.

This document does not constitute or form part of any offer or solicitation or invitation to sell by either Marsh or Mercer to provide any regulated services or products in any country in which either Marsh or Mercer has not been authorized or licensed to provide such regulated services or products. You accept this document on the understanding that it does not form the basis of any contract.

The availability, nature and provider of any services or products, as described herein, and applicable terms and conditions may therefore vary in certain countries as a result of applicable legal and regulatory restrictions and requirements.

Please consult your Marsh or Mercer consultants regarding any restrictions that may be applicable to the ability of Marsh or Mercer to provide regulated services or products to you in your country.

Mercer Marsh Benefits